Frequently Asked Questions

Getting Started

How long does it take to set up?

Your account is active and you can collect payments and send messages immediately. We will also design your website for you based upon your logos and colors. The design process is normally finished the next business day. We will also transfer any content from your old website and help you set up your page at no charge. The content transfer typically takes less than 24 hours.

What are the setup fees?

There are no setup fees with any of our pricing plans.

Is there a free trial?

Yes, you can click here to create a free account.

If I already own a domain name can I use it if I decide to use Jersey Watch?

Yes, it’s easy to point an existing domain name to Jersey Watch. We can help you update your domain settings when you’re ready to launch your new site.

Are there contracts?

There are no contracts with any of our pricing plans.

Can I change my pricing plan throughout the year?

Absolutely! You can adjust your plan at any time.

Website

What will be the address of my website?

When you create your account your web address will be something like your-organization-name.jerseywatch.com. When you launch your site and select a plan, you can have your own domain name like your-organization-name.com.

Who will update and make changes to my website?

You will be able to edit your website, view players, and send messages through your account. It’s easy to update and edit information. But you can also email us any time at help@jerseywatch.com and we’re happy to help. You can also give more than one person at your organization access to edit content, set up registration, and send messages.

Online Registration & Payments

How long does it take for deposits to hit my account?

Deposits are automatically made to your bank account two business days after the player registers. Your first deposit may take up to one week, but after the first deposit all future deposits will arrive within two business days.

What payment methods can participants use?

Participants can register and pay with any debit or credit card.

If someone registers in person can they be added to the system?

Yes, it’s easy to manually add participants to the system through your account so that all of your participants are stored in the database. There is no charge to add players manually.

Can I set up registration for events without online payment?

Yes, if you are running a free event or collecting payments in person you can still register your players online. You will just need to be signed up for a monthly plan and set your program price to $0 and the payment portion of the form will be removed.

Who pays the transaction and card fees when players register online?

It’s up to you. Transaction fees can be passed along to the participant, or your organization can incur the fees.

Can player information be exported to a spreadsheet?

Player information can be exported to Excel or another spreadsheet software. You can also view and sort players within your account.

Communication

Can I send messages to specific groups or teams?

Yes, you can message specific groups when you send notifications. You can manually create your own groups in the system. When players register online they are also automatically added to a list for the program they register for.

Can contacts be imported?

Yes if you have existing contact information from past seasons it can be imported into the system so that you can send them messages.

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