Frequently Asked Questions
How long does it take to set up?
We'll get you up and running quickly! You can create a free account any time. When you're ready to go live with your website you will sign up and pay for the first month of a plan in your account.
We will design your website for you based upon your logos and colors after you sign up for a plan. The design process is normally finished the next business day.
We can also transfer any content from your old website and help you set up your page at no charge. The content transfer is typically finished the next business day after you sign up for a plan.
What are the setup fees?
There are no setup fees with any of our pricing plans. You just sign up and pay for the first month and you're ready to go!
Is there a free trial?
Are there contracts?
Can I change my pricing plan throughout the year?
Absolutely! You can upgrade or downgrade your plan at any time.
Can I make a one time annual payment?
Yes, if you want to pay up front for the entire year you can select "Annual" instead of "Monthly" when you pay. Each pricing plan has a discount if you choose to pay annually.
How do I contact Customer Support?
You can visit our Help Center for tips to get started and for product tutorials.
You can contact our customer support team any time at email@example.com. We handle all customer support via email to keep your account secure. We'll send screenshots, videos, and links to help you get your site up and running.
Can I edit the website myself?
You will be able to edit your website, create pages, and post content through your account. It’s easy to update and edit information and our website builder is made for sports. You can also give more than one person at your organization access to edit content so you can share responsibilities.
If you have issues updating your website or have questions, you can email us any time at firstname.lastname@example.org and we’re happy to help!
What will the URL of my website be?
When you create your account your temporary web address will be something like your-organization-name.jerseywatch.com. When you select a plan and launch your site, you can have your own domain name like www.yourorganizationname.com.
You can either transfer an existing domain you already own, or we'll register a new domain for your organization if you don't already own one.
If I already own a domain name can I use it?
Yes, it’s easy to point an existing domain name to Jersey Watch. We can help you update your domain settings when you’re ready to launch your new site.
Online Registration & Payments
What are the processing fees for online payments?
The processing fees for online payments are 3.5% plus $1 per transaction. This covers all credit and debit card fees - there are no additional fees.
All major credit and debit cards are accepted when a participant pays for a program.
There are no processing fees if the program does not collect online payments.
How long does it take for funds to be deposited into my bank account?
The first bank deposit after you register your first participant can take up to 5-10 business days.
After the first deposit, all future deposits will typically arrive in your bank account two business days after the participant registers.
What payment methods can participants use?
Participants can register and pay with any debit or credit card.
Can I create customized registration forms for my organization?
Yes, you can add questions to your registration form to collect all of the information you need about your participants. Different answer types including Text Box, Dropdown, and Checkbox questions can be added.
If someone registers in person can they be added to the system?
Yes, it’s easy to manually add participants to the system through your account so that all of your participants are stored in the database. There is no charge to add players manually.
Can I set up registration for events without online payment?
Yes, if you are running a free event or collecting payments in person you can still register your players online.
Can player information be exported to a spreadsheet?
Player information can be exported to Excel or another spreadsheet software. You can also view and sort players within your account.
Can I set up payment plans or automatic installments?
Yes! You can set up Payment Plans and give your players the option to pay in automatic installments. This is useful if you want to register your players but not require the players to pay the full amount up front. You can learn more about payment plans here.
Can I send messages to specific groups or teams?
Yes, you can message specific groups when you send notifications. You can manually create your own groups in the system. When players register online they are also automatically added to a list for the program they register for.
Can contacts be imported?
Yes, if you have existing contact information from past seasons it can be imported into the system so that you can send them messages.