Our Customer Care Commitment
At Jersey Watch, our mission is to empower volunteers to build stronger communities through sports. Exceptional customer support is critical to help us achieve our mission.
We believe that community sports organizations deserve tools that are easy to use and reliable, paired with outstanding support whenever you need it. Our customer care team is here to make sure you have a great experience working with our company and your organization is successful using our product.
We understand the challenges that sports volunteers face and will go above and beyond to help you. We will be honest and respectful in every interaction with our customers.
If for some reason we can’t help you with the challenges your organization has, we will do our best to recommend other products that might be a better fit.
Our Customer Care team is here to make your experience with Jersey Watch as smooth and successful as possible. Whether you have a quick question, need help with your website or registration, or are working through something more complex, we're always happy to help.
Email is our primary support channel because it allows us to keep track of conversations, share screenshots and personalized video tutorials, and make sure you can refer back to our responses whenever you need them. It's also a great way to keep multiple volunteers from your organization in the loop.
Prefer to talk something through? We're happy to connect by phone or video call! You can easily schedule a time with our team whenever a live conversation would be more helpful.
We’re always looking for ways to improve, and your input helps us grow. We track customer feedback and use it to shape future product updates and customer service improvements.
Each team member is an expert on our product and understands the key objectives for community sports organizations.
We know that volunteering to run a sports organization is not a full-time job and our customers don’t always have time to wait for answers or search for answers on their own.
We prioritize fast responses to your questions and resolutions to your issues. In 2026, our goal is to respond to emails in under 30 minutes on average during business hours.
We will go above and beyond to make sure your organization gets up and running as fast as possible, regardless of the size or your organization or the plan you sign up for. Most new customers have a website and online registration live within one business day or less.
We also include free content transfers if you have a previous website, can help you set up your registration forms, and provide best practices to set your organization up for success.
At Jersey Watch, helping our customers succeed is a responsibility we all share. While our Customer Care team provides direct support, everyone across the company plays a role in making your experience better. From continually improving our platform to creating helpful resources and sharing customer feedback across teams, we're always looking for new ways to make managing your organization easier.
We believe that community sports organizations deserve tools that are easy to use and reliable, paired with outstanding support whenever you need it. Our customer care team is here to make sure you have a great experience working with our company and your organization is successful using our product.
Here's what you can expect when you work with us:
Strong commitment to our company values, particularly honesty and respect
We understand the challenges that sports volunteers face and will go above and beyond to help you. We will be honest and respectful in every interaction with our customers.
If for some reason we can’t help you with the challenges your organization has, we will do our best to recommend other products that might be a better fit.
Support that works for you
Our Customer Care team is here to make your experience with Jersey Watch as smooth and successful as possible. Whether you have a quick question, need help with your website or registration, or are working through something more complex, we're always happy to help.
Email is our primary support channel because it allows us to keep track of conversations, share screenshots and personalized video tutorials, and make sure you can refer back to our responses whenever you need them. It's also a great way to keep multiple volunteers from your organization in the loop.
Prefer to talk something through? We're happy to connect by phone or video call! You can easily schedule a time with our team whenever a live conversation would be more helpful.
We embrace positive and negative feedback
We’re always looking for ways to improve, and your input helps us grow. We track customer feedback and use it to shape future product updates and customer service improvements.
We are community sports experts
Each team member is an expert on our product and understands the key objectives for community sports organizations.
We understand speed is critical
We know that volunteering to run a sports organization is not a full-time job and our customers don’t always have time to wait for answers or search for answers on their own.
We prioritize fast responses to your questions and resolutions to your issues. In 2026, our goal is to respond to emails in under 30 minutes on average during business hours.
Customized onboarding for new customers
We will go above and beyond to make sure your organization gets up and running as fast as possible, regardless of the size or your organization or the plan you sign up for. Most new customers have a website and online registration live within one business day or less.
We also include free content transfers if you have a previous website, can help you set up your registration forms, and provide best practices to set your organization up for success.
A team-wide commitment to your success
At Jersey Watch, helping our customers succeed is a responsibility we all share. While our Customer Care team provides direct support, everyone across the company plays a role in making your experience better. From continually improving our platform to creating helpful resources and sharing customer feedback across teams, we're always looking for new ways to make managing your organization easier.
Customer Care by the Numbers:
9am to 8pm EST
Current business hours - Monday through Friday
45 minutes
Average response time during business hours in 2025
4,083
Customers helped in 2025
22,778
Number of replies sent to customers in 2025
1,100+
Total Trustpilot service reviews
Learn why volunteers choose Jersey Watch for support, pricing, and tools built for community sports.